ICAEW strategic technical partnership
ICAEW, the Institute of Chartered Accountants in England and Wales, has worked with Codeminers over a long period to support the development, performance and stability of its digital platforms.
What began as development support has evolved into a more strategic technical relationship, with Codeminers providing architectural guidance, delivery advice and hands-on development expertise.
As ICAEW’s technical requirements have grown, Codeminers has become more closely involved in shaping how work is planned, delivered and maintained. This has helped ICAEW improve platform stability, strengthen development practices and deliver new website features with greater confidence.
Today, Codeminers provides not only hands-on development expertise, but also architectural guidance, performance support, feature advice and technical insight to help ICAEW maintain a stable, reliable and high-performing digital platform.
BACKGROUND
ICAEW approached Codeminers for ongoing Sitecore support, development and maintenance, with the aim of maximising the functionality and performance of its website.
As experienced Sitecore consultants, Codeminers worked in collaboration with ICAEW’s internal team to support both new and ongoing Sitecore projects. This included day-to-day development, maintenance, performance improvements and technical consultancy across the full project life cycle.
Over time, the relationship developed beyond support alone. Having built a strong understanding of ICAEW’s website, technology stack, internal processes and technical priorities, Codeminers became increasingly involved in more complex development and architecture decisions.
This deeper knowledge has allowed Codeminers to provide practical guidance that is grounded in the realities of ICAEW’s platform, rather than generic technical advice.
THE BRIEF
ICAEW needed a trusted Sitecore development partner who could support the ongoing operation of its website while also helping to improve performance, stability and delivery confidence.
The work required Codeminers to provide ongoing Sitecore development and maintenance, including support for existing website features, the delivery of new components and technical consultancy across Sitecore projects. As part of this, Codeminers also supported ICAEW with architectural guidance, best practice advice, performance improvements, deployment processes and the investigation and resolution of technical issues.
As the relationship evolved, ICAEW’s needs became increasingly strategic. Codeminers was asked to provide greater technical leadership, helping the internal team make informed decisions about how new work should be planned, built, tested and deployed.
As experienced Sitecore consultants, Codeminers worked in collaboration with ICAEW’s internal team to support both new and ongoing Sitecore projects. This included day-to-day development, maintenance, performance improvements and technical consultancy across the full project life cycle.
Over time, the relationship developed beyond support alone. Having built a strong understanding of ICAEW’s website, technology stack, internal processes and technical priorities, Codeminers became increasingly involved in more complex development and architecture decisions.
This deeper knowledge has allowed Codeminers to provide practical guidance that is grounded in the realities of ICAEW’s platform, rather than generic technical advice.
THE CHALLENGE
ICAEW’s website is a large and important digital platform, supporting a broad range of users and business requirements. For a platform of this scale, performance and stability are essential.
The key challenges centred on improving deployment confidence, maintaining website performance, supporting feature stability and managing technical complexity across the Sitecore platform. ICAEW also needed reliable technical support to resolve issues quickly and safely, while providing architectural guidance for new work and maintaining strong standards around code quality and ongoing website maintenance.
Codeminers had already been called upon to support more complex technical issues, particularly where deeper Sitecore experience and architectural insight were required. As ICAEW’s requirements developed, Codeminers became more closely involved in guiding the technical direction of the work.
This meant moving from a primarily support-focused role into a wider position of technical partnership.
THE SOLUTION
Codeminers provides ICAEW with a managed Sitecore development service, combining hands-on development, consultancy, maintenance and strategic technical guidance.
The team supports ICAEW in several core areas.
Sitecore consultancy
Codeminers works closely with ICAEW’s internal team to provide Sitecore consultancy across new and ongoing projects.
This includes advising on technical approach, reviewing the best way to deliver new requirements and helping the team understand how different parts of the platform connect. By being involved earlier in the planning process, Codeminers can help ICAEW identify risks, dependencies and technical considerations before development begins.
This approach supports safer, more efficient delivery.
Sitecore development
Codeminers provides dedicated Sitecore development support for ICAEW, helping with both existing website features and new feature delivery.
The work includes bug fixing, component development, feature improvements and technical enhancements. Codeminers’ experience with websites built by other agencies is particularly valuable, as the team is able to work with existing codebases, understand previous development decisions and make improvements without unnecessary disruption.
Website maintenance
Website maintenance is a key part of the relationship.
Codeminers helps ensure ICAEW’s Sitecore website is regularly updated, maintained and improved. When technical issues arise, the team investigates the cause, resolves the problem and provides clear information about what happened, how it was fixed and what can be done to reduce the risk of recurrence.
This supports long-term stability and gives ICAEW greater confidence in the ongoing operation of its website.
Architectural guidance
As the relationship has evolved, Codeminers has taken on a greater role in software architecture and technical decision-making.
This includes advising on best practice, testing, performance, deployment processes and feature stability. Rather than considering individual tasks in isolation, Codeminers helps ICAEW understand the wider technical impact of each decision.
This is particularly valuable when new initiatives need to be delivered safely within an existing platform.
Performance and stability
Performance and stability are key requirements for ICAEW’s website.
Codeminers supports these priorities by helping to improve code quality, strengthen development practices and maintain a reliable technical foundation. The team provides guidance on how features should be developed, tested and deployed to protect the stability of the wider platform.
This helps ICAEW continue to improve the website while maintaining confidence in its day-to-day operation.
A STRATEGIC TECHNICAL RELATIONSHIP
The relationship between ICAEW and Codeminers has developed into a more strategic partnership because of the trust, technical knowledge and platform understanding built over time.
Codeminers is now more involved in the inception of new work, helping ICAEW shape delivery from a technical perspective. This means the team can provide input before development begins, rather than only responding once a requirement has already been defined.
This earlier involvement helps ICAEW choose the right technical approach, understand dependencies between features and issues, reduce delivery risk and improve deployment confidence. It also supports the safer delivery of new work while helping to maintain high standards across the website.
By acting as an extension of ICAEW’s internal team, Codeminers provides both practical delivery support and broader technical insight.
THE OUTCOME
Codeminers’ work with ICAEW has helped improve the quality, stability and operation of the website.
The relationship has supported:
- More reliable website performance
- Improved feature stability
- Greater confidence in deployments
- Stronger technical guidance
- Better visibility of technical dependencies
- More informed planning for new initiatives
- Continued support for bug fixing and component development
- A closer working relationship with ICAEW’s internal team
Codeminers continues to help ICAEW maintain high standards across its Sitecore platform, supporting both ongoing website improvements and the safe delivery of new functionality.
THE TAKEAWAY
ICAEW’s relationship with Codeminers shows the value of a long-term technical partner who understands both the platform and the organisation behind it.
Through managed Sitecore support, development expertise, website maintenance and architectural guidance, Codeminers has helped ICAEW strengthen the stability, performance and reliability of its website.
The result is a trusted technical relationship that goes beyond support, giving ICAEW access to practical development capability, strategic Sitecore expertise and informed guidance for the continued improvement of its digital platform.
HOW CODEMINERS CAN HELP YOU
Do you need support with a Sitecore website, an existing codebase or a complex digital platform?
Codeminers provides Sitecore consultancy, website audits, ongoing development support, website maintenance, performance tuning, upgrades, personalisation and project recovery services.
Whether you need day-to-day support or strategic technical guidance, our experienced developers can help you keep your website stable, secure and ready for future development.
